Developing Communication Strategy for Bank - Divergent Insights

Developing Communication Strategy for Bank

Business Situation

  1. Global bank that wanted to plan a communication strategy to be released in ASIAN & Middle East market.

Finding Facts

  1. Identifying associations with the Brand across markets.
  2. Understanding brand’s image in the mind of the customer.

Solution Suggested

  1. Understanding of brand imagery and its perception through bank customers and competition.
  2. Unearthing brand value – core, augment, peripheral association & detractors.
  3. Overall perception about the services offered.
  4. Understanding the experience of associating with the brand.

Outcome

  1. Suggesting 3 board themes for brand communication.
  2. Identifying strongest themes which associate with the brand.
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